Defective or dead on arrival
If your Lumy arrives with a defect — won't power on, won't pair, camera or speakers not working — contact us within 7 days of delivery and we'll replace it. Keep the box and all accessories.
What's eligible
- Manufacturing and hardware defects reported within 7 days of delivery.
- Wrong item or wrong lens configuration delivered.
- Damage that clearly happened in transit (report within 48 hours, with photos).
What's not eligible
- Change of mind after the glasses have been worn or used.
- Physical damage after delivery — scratched lenses, drops, water spills or liquid damage.
- Prescription lenses cut to your power, unless the power was fitted incorrectly by us.
How to start a return
Email support@lumylabs.in with your order number, photos or a short video of the issue, and your pickup address. We arrange the reverse pickup — you don't pay for return shipping on eligible claims.
Refunds
Once the returned unit passes inspection, refunds go back to the original payment method within 5–7 business days. Replacements ship as soon as inspection clears.
Issues after the 7-day window? Hardware defects are still covered under the 8-month warranty.