Getting started
- Set up your Lumy — download the Lumy app, sign in, and follow the pairing flow. Keep the glasses charged and within arm's reach of your phone.
- Pairing problems — turn Bluetooth off and on, restart the app, and make sure no other phone is paired. Lumy connects to one phone at a time.
- "Hey Lumy" not responding — check that the app is running in the background and microphone permission is granted. The wake word runs on your phone, so battery-saver modes can pause it.
- Camera and capture — single-click the capture button for photos, double-click for video. The indicator LED always lights while recording.
Common questions
Shipping times, prescriptions, battery life, languages and more are covered in the FAQ. Warranty terms are on the Warranty page, and returns on the Returns page.
Contact support
Email support@lumylabs.in with your order number and a short description of the issue. For pairing or hardware problems, a photo or screen recording helps us fix it faster.
You can also reach us on Instagram at @glasses.lumylabs.